Services

 

 

With extensive experience in very successful, real-world voice applications and platforms, we have the knowledge and resources to put voice technologies to work for your organization.   Contact us for more information. 

 

    Voice Technology Strategy & Business Case Analysis

•  Where, How, and If Voice Technologies Can Add Value

•  Integration of Voice Automation in Business Processes

•  Premise-Based vs. Hosted (Outsourced) Services

•  ROI Evaluation

•  Writing RFP’s and Vendor Assessment

•  Key Performance Metrics

 

    System Architecture

•  Infrastructure and Operational Requirements

•  IVR and Voice Platforms

•  Computer-Telephony Integration Requirements and Design

•  Call Routing Requirements and Design

 

    Voice Application Design

•  Application requirements

•  Voice User-Interface Design - Call Flow Logic and Script Writing 

•  Usability Testing

•  Foreign Language Translation (French, Spanish)

 

    Development Services

•  Speech Recognition Grammar Development And Testing

•  Foreign Language Grammar Translation (French, Spanish)

•  Voice Talent Selection and Recording Session Direction

•  Audio Post-Production

 

    Voice Application Evaluation and Tuning

•  Voice User-Interface Design Reviews

•  Speech Recognition Optimization and Troubleshooting

•  Post-Deployment Application Evaluation and “Tuning”